Frequently Asked Questions (FAQs)
What is Swamp Brand Clothing?
Swamp Brand Clothing, founded in 2014, is dedicated to inspiring progress and positivity through athletic wear. Our mission is to support individuals who believe in self-improvement and steady progress.
What is your return policy?
We want you to be fully satisfied with your purchase. If you're not happy with your item, you can return it within 30 days of the delivery date. The item must be in its original condition, unworn, and unwashed. Please include the original packaging and tags.
- How to start a return: Contact our customer support team at swambrandclothing@gmail.com with your order number and reason for return. We’ll provide you with a return label.
- Refunds: Once we receive your return, we’ll process your refund within 7-10 business days. The refund will be issued to your original payment method.
What are your shipping options and delivery times?
We offer several shipping options to meet your needs:
- Standard Shipping: 5-7 business days after processing.
- Expedited Shipping: 2-3 business days after processing.
Shipping times may vary based on your location and the shipping option you choose. Orders are processed within 2-7 business days.
Do you offer international shipping?
Yes, we ship internationally. Delivery times and shipping rates vary by destination. Please note that international orders may be subject to customs duties and fees, which are the responsibility of the customer.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number. You can use this number to track your package on our website or the carrier’s site.
What sizes do you offer?
Most of our products range from size XS to 4X. Our size guide is available on each product page to help you find the perfect fit.
How can I contact customer support?
You can reach our customer support team via email at swampbrandclothing@gmail.com. We’re here to help with any questions or concerns you may have.
How can I stay updated on new releases and promotions?
Sign up for our newsletter and follow us on social media to stay updated on new collections, exclusive promotions, and more. We’re active on Instagram and TikTok.
What if my product is damaged or defective?
If you receive a damaged or defective item, please contact us immediately at swampbrandclothing@gmail.com. We’ll arrange for a replacement or refund as quickly as possible.